Houseace Wins Best of Houzz 2021 for Customer Service
by Jonny S | 05/05/2021
When we at Houseace decided to focus heavily on exceptional customer service, we weren’t messing around – and we are so excited that this dedication has been recognised in the form of the Best of Houzz 2021 Customer Service award!
This is a very exclusive award, with only 3% of over 2.5 million active home professionals on Houzz being honoured throughout the award categories.
Houseace’s outstanding customer service
Receiving this award for the category of Customer Service is a great honour for us, as it symbolises all that Houseace stands for – that no matter what services we offer, they all must be filtered through the priority of an exceptional experience for our customers.
Despite these unprecedented times, we feel very privileged to have continued to grow and evolve over the last year and are dedicated to continuing on that path. In keeping with our commitment to excellent customer service, we have developed a process in which each client is matched with their own dedicated project planner.
This planner will guide them through the whole renovation process – whether they are simply getting their room re-painted or having a full blown house extension built – their planner is there every step of the way! We also have interior designers who are ready to give their expert advice at the click of a button.
Thank you to all of our lovely customers
We couldn’t have been awarded for Customer Service Excellence without having exceptional customers – loyal and willing to provide us with excellent feedback to help us to continually grow and improve. So thank you, we are deeply grateful for having such wonderful customers as well as a dedicated team of talented professionals.
Every houseace project gets
assigned to a dedicated project manager whose sole job is to assist you through
every step. Available for full support 7 days a week on our the platform,
phone & email.
Your project planner will help you with:
Get help with selecting colours, tiles and fixtures all at trade rates from our vast
We'll choose a top rated, licensed and insured crew to complete your project within
Your project manager will work through the scope and firm up the price, your quotes
are completely transparent.
Get a start date you want! We'll coordinate tradespeople and ensure they stick to
the agreed schedule.
Get access to support on the phone, instant messaging & web app, your project
manager is available 7days a week.
We'll guarantee complete satisfaction with the work or we'll work with you & the
tradespeople to deliver a happy handover.
Home Improvement Improved
With Houseace, you can say goodbye to the hassle of the traditional home improvement process. Our platform allows you to book and pay for your project in minutes online, eliminating the hassle and streamlining the entire experience.